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LitiGate Terms & Conditions

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 Terms and Conditions

 

last update: May 2022

 

PARTIES

  • LitiGate Limited incorporated and registered in Israel with company number 515858504 (the "Supplier").
  • You, the user, an individual seeking to use the Services, as defined below  (the "Customer").
  • If you are a Customer and you or your organization are bound by a Master Services Agreement with the Supplier (“Corporate Terms”), then these Terms will apply, if at all, only to use of the Services to the extent such use is not already governed by such a Master Services Agreement. 

BACKGROUND

  • The Supplier has developed certain software applications and platforms which it makes available to subscribers via the internet on a subscription basis for the purpose of managing documents and data in legal workflows.
  • The Customer wishes to use the Supplier's service in its business operations.
  • The Supplier has agreed to provide and the Customer has agreed to take and pay for the Supplier's service subject to the terms and conditions of this agreement.

AGREED TERMS

1.              Interpretation

  • The definitions and rules of interpretation in this clause apply in this agreement.
  • "Authorised Users" or "users" means those employees, agents and independent contractors of the Customer and other persons who are authorised by the Customer to use the Service;
  • "Business Day" means a day other than a Saturday or Sunday on which banks in London, England are open for business;

"Confidential Information" means information, data or materials that is proprietary or confidential to the Customer, the Customers' clients or the Supplier including information identified as Confidential Information in clause 6, but excluding any information, data or materials that is (i) available to the public other than because of any breach of this agreement; (ii) when it is supplied, already known to whoever it is disclosed to in circumstances in which they are not prevented from disclosing it to others; or (iii) independently obtained or developed by whoever it is disclosed to in circumstances in which they are not prevented from disclosing it to others;

  • "Customer Data" means the data and other content inputted by the Customer, Authorised Users, or the Supplier on the Customer's behalf for the purpose of using the Service or facilitating the Customer's use of the Service and any data or content derived from the use of the Software, and which includes any personal data;

"Data Protection Laws" means all applicable legislation for the time being in force pertaining to data protection, data privacy, data retention and/or data security (including the General Data Protection Regulation (Regulation 2016/679) ("GDPR")), Retained Regulation (EU) 2016/679 ("UK GDPR") and the Privacy and Electronic Communication Directive (Directive 2002/58/EC) and national legislation implementing or supplementing such legislation in the United Kingdom (including the Data Protection Act 2018) and all associated codes of practice and other guidance issued by any applicable data protection authority in each case, to the extent in force, and as such are updated, amended or replaced from time to time;

"DP Regulator" means the applicable supervisory authority for data protection;

"EEA" means the European Economic Area;

  • "Effective Date" means the date of this agreement;

"Insolvency Event" means (a) the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 (IA 1986) as if the words "it is proved to the satisfaction of the court" did not appear in sections 123(1)(e) or 123(2) of the IA 1986;

(b) the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with any of its creditors other than (being a company) for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;

(c) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the other party (being a company, limited liability partnership or partnership);

(d) an application is made to court, or an order is made, for the appointment of an administrator, or a notice of intention to appoint an administrator is given or an administrator is appointed, over the other party (being a company);

(e) the holder of a qualifying floating charge over the assets of that other party (being a company) has become entitled to appoint or has appointed an administrative receiver;

(f) a person becomes entitled to appoint a receiver over all or any of the assets of the other party or a receiver is appointed over all or any of the assets of the other party;

(g) a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any material part of the other party's assets and such attachment or process is not discharged within 14 days;

(h) any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the foregoing events; or

(i) the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business;

  • "Security Policies" means the Supplier's policies relating to the security of the Customer Data, set out in the Supplier's onboarding materials and as updated from time to time;
  • "Software" means the "LitiGate" software platform for the management and exploration of documentation and data in legal services workflows;
  • "Service" means the provision of the Software, provided as a service over the internet, the Support Services and any services which the parties may agree from time to time in relation to the Software;
  • "Standard Contractual Clauses" means the standard contractual clauses for the transfer of personal data to processors established in third countries set out in the European Commission's Decision 2010/87/EU of 5 February 2010 and at http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087.
  • "Support Services" means the onboarding and ongoing technical support made available to the Customer by the Supplier, as further described in schedule 1;
  • "Term" means together the Pilot Term and each Subscription Term.
    • Clause, schedule and paragraph headings shall not affect the interpretation of this agreement. References to clauses and schedules are to the clauses and schedules of this agreement; references to paragraphs are to paragraphs of the relevant schedule to this agreement.
    • A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors or permitted assignees. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular. Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

2.              Service

  • The Supplier shall, during the Term, provide the Service to the Authorised Users on and subject to the terms of this agreement.
  • The Supplier shall use commercially reasonable endeavours to make the Service available 24 hours a day, seven days a week, except for:
    • planned maintenance notified (through an in-software message, email or other means) to the Customer in advance of such maintenance; and
    • unscheduled maintenance, provided that the Supplier has used reasonable endeavours to minimise the occurrence of such unscheduled maintenance.
  • The Supplier warrants that:
    • the Service will be performed with reasonable skill and care and substantially in accordance with the documentation provided by the Supplier to Customer describing the functionalities, availability, and other features of the Service; and
    • it has and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under this agreement.
  • The warranty at clause 3.3 shall not apply to the extent of any non-conformance which is caused by use of the Service contrary to the Supplier's instructions, or modification or alteration of the Service by any party other than the Supplier or the Supplier's duly authorised contractors or agents. If the Service does not conform with the warranties at clause 3.3, the Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Customer's sole and exclusive remedy for any breach of the warranty set out in clause 3.3. Notwithstanding the foregoing, the Supplier:
    • does not warrant that the Customer's use of the Service will be uninterrupted or error-free or that the Service and/or the information obtained by the Customer through the Service will meet the Customer's requirements; and
    • is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Service may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
  • The Supplier shall provide login details for Authorised Users as agreed with the Customer.
  • The Customer shall ensure that each Authorised User shall keep a secure password for his/her use of the Service.
  • The Customer shall not access, store, distribute or transmit any viruses, or any material in respect of the Service that:
    • is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
    • facilitates illegal activity;
    • depicts sexually explicit images;
    • promotes unlawful violence;
    • is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
    • in a manner that is otherwise illegal or causes damage or injury to any person or property;

and the Supplier reserves the right, without liability or prejudice to its other rights to the Customer, to disable the Customer's access to the Service until such material is removed.

  • The Customer shall not, except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties or as may be permitted under this agreement:
    • attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software (as applicable) in any form or media or by any means;
    • attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software;
    • access all or any part of the Service in order to build a product or service which competes with the Service;
    • use the Service to provide services to third parties, other than in the usual course of its business;
    • license, sell, rent, lease, transfer, assign, distribute, display, disclose, otherwise commercially exploit, or otherwise make the Service available to any third party except the Authorised Users; or
    • attempt to obtain, or assist third parties in obtaining, access to the Service, other than as provided under this agreement.
  • The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Service and, in the event of any such unauthorised access or use, promptly notify the Supplier.
  • The rights provided under this clause are granted to the Customer only, and shall not be considered granted to any subsidiary or holding company of the Customer.
  • The Customer shall provide all such assistance as may be reasonably necessary to permit the Supplier to provide the Service (including as applicable, access to the Customer's technical people and systems).

3.              Proprietary Rights

  • The Customer acknowledges and agrees that the Supplier and/or its licensors own all intellectual property rights in the Service. Except as expressly stated herein, this agreement does not grant the Customer any rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Service.
  • The Supplier confirms that it has all the intellectual property rights and other rights in relation to the Service that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this agreement.
  • The Supplier shall indemnify the Customer, its officers, directors and employees against any claim that the Service infringes any United Kingdom or US patent, or any copyright, trade mark, database right or right of confidentiality of any third party, and shall indemnify the Customer for any amounts awarded against the Customer in final judgment or settlement of such claims, provided that:
    • the Supplier is given prompt notice of any such claim;
    • the Customer provides reasonable co-operation to the Supplier in the defence and settlement of such claim, at the Supplier's expense; and
    • the Supplier is given sole authority to defend or settle the claim,

and such indemnity shall be the Customer's sole and exclusive remedy in respect of such claim.

  • In the defence or settlement of any claim, the Supplier may procure the right for the Customer to continue using the Service, replace or modify the Service so that they become non-infringing or, if such remedies are not reasonably available, terminate this agreement without any additional liability or obligation to pay liquidated damages or other additional costs to the Customer.
  • In no event shall the Supplier, its employees, agents and sub-contractors be liable to the Customer under clause 4.3 to the extent that the alleged infringement is based on:
    • a modification of the Services by anyone other than the Supplier or persons acting for or authorized by the Supplier; or
    • the Customer's use of the Services in a manner contrary to the instructions given to the Customer by the Supplier; or
    • the Customer's use of the Services after notice of the alleged or actual infringement from Supplier or any appropriate authority.

4.              Confidentiality

  • The Supplier acknowledges the Customer Data constitutes Confidential Information of the Customer.
  • The Customer acknowledges that the Service, the pricing and the terms of this agreement constitute Confidential Information of the Supplier.
  • Subject to clause 6.4, each party shall:
    • keep confidential all Confidential Information of the other party and its affiliates which it receives in connection with this agreement;
    • apply to such Confidential Information no lesser security measures and degree of care than those which it takes in protecting its own Confidential Information and in any event no less than that which a reasonable person or business would take in protecting its own confidential information;
    • only use such Confidential Information as strictly necessary for the performance of, or exercise of its rights under, this agreement;
    • not disclose such Confidential Information to any third party (other than its professional advisers, officers, employees, agents, contractors and sub-contractors on a 'need to know' basis as strictly required for the purposes of this agreement and subject to each such person being bound by an obligation of confidentiality equivalent to this clause 6; and
    • promptly, upon request and, in any event, upon termination of this agreement (for whatever reason), return to the other party all materials (in whatever form) incorporating, embodying or recording any such Confidential Information in its possession or control and, if requested by the other party, certify in writing that it has done so.
  • Either party (as a “Receiving Party”) may disclose the Confidential Information of the other party (as a “Disclosing Party”) to the extent required by law or by any court, tribunal, regulator or other authority with competent jurisdiction to order its disclosure (each a “Legal Order”) so long as the Receiving Party provides the Disclosing Party, to the extent practicable or not legally prohibited, with prompt prior written notice of such requirement so that the Disclosing Party may seek a protective order, confidential treatment or other appropriate remedy. The Receiving Party shall cooperate with the Disclosing Party’s efforts to obtain any such order or other relief. In the event that such protective order or other remedy is not obtained, the Receiving Party will furnish to such legal authority only that portion of the Confidential Information which is legally required, and such disclosure will not result in any liability hereunder.

5.              Customer Data and Data Protection

  • The Customer shall own all right, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.
  • The Supplier shall, in providing the Service, comply with the Security Policies.
  • The Customer acknowledges and to the extent necessary grants the Supplier and its affiliates a perpetual, royalty-free, worldwide, non-exclusive licence to use only aggregated and anonymised data derived from Customer Data in connection with the development and improvement of its services.
  • Each party shall:
    • at all times during the term of this agreement, comply with the Data Protection Laws; and
    • to the extent applicable under the Data Protection Laws, obtain and maintain all appropriate registrations required in order to allow that party to perform its obligations under this agreement.
  • In this clause 7, the terms "personal data", "data subject", "process" "controller" and "processor" shall have the meanings given in the applicable Data Protection Laws. With respect to the parties' rights and obligations under this agreement, the parties agree that the Customer is the controller and that the Supplier is the processor.
  • The parties acknowledge that the types of personal data processed pursuant to this agreement (including the subject matter, duration, nature and purpose of the processing and the categories of data subject) are as described below:
    • Types of personal data

Name, email address, phone number, position / title, employment details, any and all such information as may be contained in any documents or materials provided by the Customer in their use of the Service and which contains personal data

  • Duration of processing

Until the date upon which processing is no longer necessary for the purposes of either party performing its respective obligations under this agreement.

  • Nature of processing

Collection, storage, and electronic viewing.

  • Purpose of processing

Receiving personal data for the purpose of performing the Service under this agreement.

  • Categories of data subject

Past, present and prospective staff of the Customer and its affiliates (including partners, employees, volunteers, agents, consultants, individual contractors, temporary and casual workers), any person (including any witness, expert or otherwise) connected with the Customer's purpose for using of the Service

  • The Supplier shall maintain records of all processing operations under its responsibility that contain at least the minimum information required by the Data Protection Laws, and shall make such information available to any DP Regulator on request.
  • To the extent the Supplier receives from, or processes any personal data on behalf of, the Customer, the Supplier shall:
    • process such personal data: (i) only in accordance with the Customer's written instructions from time to time, unless it is otherwise required by applicable law (in which case, unless such law prohibits such notification on important grounds of public interest, the Supplier shall notify the Customer of the relevant legal requirement before processing the personal data), and (ii) only for so long as necessary for the provision of the Service;
    • not process such personal data for any purpose other than as set out in this agreement or otherwise expressly authorised by the Customer;
    • take reasonable steps to ensure the reliability of all its personnel who have access to such personal data, and ensure that any such personnel are committed to binding obligations of confidentiality when processing such personal data (including an obligation of confidentiality contained in the applicable employment contract or contract for services);
    • implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks that are presented by any processing of such personal data, in particular protection from accidental loss or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed;
    • not transfer such personal data outside the United Kingdom unless adequate contractual or other assurances have first been put in place such as will enable each party to comply with the requirements of the Data Protection Laws (and the Customer expressly acknowledges that personal data shall be transferred to (i) Israel on the basis of the EU Commission adequacy decision of 31 January 2011; and (ii) the Ukraine on the basis of the Standard Contractual Clauses pursuant to clause 7.9);
    • inform the Customer without undue delay if any such personal data is (while within the Supplier's or its subcontractors' or affiliates’ possession or control) subject to a personal data breach (as defined in Article 4 of GDPR) or is lost or destroyed or becomes damaged, corrupted or unusable;
    • maintain a list of sub-processors at litigate.ai and add the names of new and replacement sub-processors to the list prior to them starting sub-processing of any personal data;
    • shall engage any sub-processors only on the basis of a written contract between Supplier and the sub-processor which imposes on the sub-processor terms equivalent to the provisions of this clause 7. Supplier shall be responsible for the management of any permitted sub-processor and its compliance with such terms and shall be directly liable to the Customer for any breach of the same;
    • not disclose any personal data to any data subject or to a third party other than at the written request of the Customer or as expressly provided for in this agreement or as otherwise required by applicable law;
    • as the Customer so directs, return or irretrievably delete all personal data to the extent it is reasonably accessible on termination or expiry of this agreement, and not make any further use of such personal data (except to the extent applicable law requires continued storage of the personal data by the Supplier and the Supplier has notified the Customer accordingly);
    • provide to the Customer and any DP Regulator all information and assistance necessary or desirable to demonstrate or ensure compliance with the obligations in this clause 7 and/or the Data Protection Laws;
    • permit the Customer or its representatives to access any relevant premises, personnel or records of the Supplier relevant to the provision of any Service on reasonable prior written notice during Supplier's usual working hours to audit and otherwise verify compliance with this clause 7, subject to the Customer observing any obligations of confidentiality owed by the Supplier to its other clients and the Customer agreeing to take all reasonable steps to avoid disruption to Supplier's provision of services;
    • take such steps as are reasonably required to assist the Customer in ensuring compliance with its obligations under Articles 30 to 36 (inclusive) of GDPR;
    • notify the Customer within two (2) Business Days if it receives a request from a data subject to exercise its rights under the Data Protection Laws in relation to that person's personal data; and
    • provide the Customer its full co-operation and assistance in relation to any request made by a data subject to exercise its rights under the Data Protection Laws in relation to that person's personal data.
  • If either party receives any complaint, notice or communication which relates directly or indirectly to the processing of personal data by the other party or to either party's compliance with the Data Protection Laws, it shall as soon as reasonably practicable notify the other party and it shall provide the other party with reasonable co-operation and assistance in relation to any such complaint, notice or communication.

6.              Publicity

  • During the term of this agreement, the Supplier may refer to the Customer as a current customer of the Supplier and use the Customer's name and logo on its website and marketing materials. The Supplier shall comply with any instructions provided by Customer in respect of such usage.
  • On commencement of the first Subscription Term, the Customer and the Supplier will agree a joint press release in respect of the Customer's use of the Service. The timing and content of the press release shall be subject to the mutual agreement of the parties.

7.              Limitation of Liability

  • Except as expressly stated in this agreement all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement.
  • Nothing in this agreement excludes the liability of the Supplier:
    • for death or personal injury caused by the Supplier's negligence; or
    • for fraud, fraudulent misrepresentation or wilful misconduct;
    • pursuant to clause 4.3 or a breach of clause 6; or
    • for any matter which cannot by law be limited or excluded.
  • Subject to clauses 9.2 and (in respect of the Supplier) 9.4:
    • neither party shall be liable, whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise, for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement;
    • each party's aggregate liability (whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise) in respect of any Pilot Term shall not exceed £100; and
    • each party's aggregate liability in respect of any Subscription Term, (whether in tort (including negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise), shall be limited to the Subscription Fee paid by the Customer in respect of that Subscription Term.
  • Subject to clause 9.2, the Supplier's total aggregate liability in relation to or arising out of a breach of clause 7 shall not exceed £300,000 (thee hundred thousand pounds).

8.           Term and Termination

  • This agreement shall commence on the Effective Date and shall continue for the duration of the Term unless terminated earlier in accordance with this clause 10.
  • Either party may terminate this agreement during the Pilot Term on seven (7) days' written notice.
  • On expiry of each Subscription Term, this agreement shall automatically renew for a further Subscription Term unless either party gives at least sixty (60) days' written notice prior to the expiry of the then-current Subscription Term not to renew.
  • Without affecting any other right or remedy available to it, either party may terminate this agreement with immediate effect by giving written notice to the other party if:
    • the other party fails to pay any amount due under this agreement on the due date for payment and remains in default not less than 60 days after being notified in writing to make such payment;
    • the other party commits a material breach of any other term of this agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 60 days after being notified in writing to do so; or
    • to the extent not restricted by applicable law, the other party undergoes an Insolvency Event.
  • On termination or expiry of this agreement for any reason:
    • all licences granted under this agreement shall immediately terminate;
    • the Customer shall have seven days to export all data, including documents, files and work product from the Software, after which the Supplier shall be entitled to delete any remaining Customer Data from the Software. The Supplier shall provide the Customer with instructions for how to export and delete such data if the Customer so requests; and
    • any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.

9.           Governing Law and Jurisdiction

  • This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
  • Each party irrevocably agrees that the courts of London, England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

10.           General

  • If there is an inconsistency between any of the provisions in the main body of this agreement and the schedules, the provisions in the main body of this agreement shall prevail.
  • No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
  • No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
  • Except as expressly provided in this agreement, the rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
  • If any provision (or part of a provision) of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
  • If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
  • This agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.
  • Each of the parties acknowledges and agrees that in entering into this agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this agreement or not) relating to the subject matter of this agreement, other than as expressly set out in this agreement.
  • The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement. The Supplier may at any time assign, transfer or sub-contract all or any of its rights or obligations under this agreement, provided that the Supplier shall remain liable for all of its obligations and liabilities hereunder notwithstanding any such assignment, transfer or sub-contracting.
  • Nothing in this agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
  • This agreement does not confer any rights on any person or party (other than the parties to this agreement, and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

 

 Schedule 1



Support Services

  1. The Support Services comprise:
    • a dedicated Account Manager to help with all aspects of onboarding, training and day-to-day support;
    • access to onboarding, implementation and training webinars;
    • access to on-demand 1:1 live training sessions;
    • access to all Help Centre articles and training materials;
    • access to video tutorials, use cases, best practices articles and other materials to enhance and inform users' value and experience of the platform;
    • regular emails with product updates and upgrades and tips on how to maximise the benefits of the Software; and
    • bug fixes and other technical issues from time to time.
  2. Official Support SLA

The Supplier shall use all reasonable endeavours to respond to and resolve requests for support within one working day. The Supplier's support hours are 9am-5pm GMT Sunday to Friday. The Supplier shall also use reasonable endeavours to respond to requests for support outside these working hours.

  1. Support Widget and Contact

The Software includes access to a support widget. The widget has direct access to both the LitiGate knowledge base and to the Support Centre. The support widget allows the Customer to search topics and submit support tickets without having to enter a separate support system. The Supplier's customer support team can also be contacted by email at support@litigate.ai.